Order Issues
Missing or Faulty Item – ThreadStudio
If you receive an order with a missing or faulty item, please contact our Customer Service Team and provide the following details:
Your order number
The name and product code of the faulty item
A brief description of the issue
Clear images showing the fault or damage
Our team will review your case and assist you in resolving the issue as quickly as possible.
Wrong Order – ThreadStudio
If you have received the wrong item, please contact our Customer Service Team with the following details:
Your order number
The name and product code of the item you received
The name and product code of the item you originally ordered
Clear images of the received product and packaging
Our team will review your case and arrange for the correct item to be shipped or provide a suitable resolution promptly.
Order Cancellation – ThreadStudio
Once an order is placed, our Customer Service Team will contact you to confirm your order.
If your order is not confirmed within 48–72 hours, or if we are unable to reach you, please contact our Customer Service Team with your order number — otherwise, the order will be automatically cancelled.
Please note that once an order has been confirmed, it cannot be cancelled.
Order Amendment – ThreadStudio
Once an order has been placed, it cannot be changed or modified.
Please ensure that all details — including size, color, quantity, and shipping address — are correct before completing your purchase.